Nielson Norman has famous, eight-point grading system for quantifying the UX Maturity of organizations (Part 1 & Part 2). The lowest is Hostility Towards Usability, while the highest is a…
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As a designer—someone who obsessively reads, thinks, and sweats about thoughtful, innovative designs—I’ve come to a realization: designing is the least important part of my job. Because, at heart, I'm not a…
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As you might remember, I was pretty bullish on the prospects of Apple Music prior to its launch. I specifically called out discoverability as a key feature that would improve…
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I’ve already gone on the record by stating that the Apple Watch is not targeting me as a user. Which is totally fine and in no way a prediction that…
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Perhaps the greatest obstacle I've faced is from organizations who have only a hazy idea of what UX is. Companies who don't know what it is are often happy to…
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Siri and Google Now have gained a lot of publicity for bringing artificial intelligence into the hands of the general population, but they simply the latest in an extraordinary effort…
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I came across an article today studying the correlation between good design and good business. In a study of the top 75 publicly traded companies, 15 were identified as being…
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One of the nice things about working in web technology, is that it's easy to get immediate feedback on whether a design is successful or not. A wealth of data…
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Back when we had conversations about the design of eApp, I remember one of Agency's immovable requirement was that the design should require as little scrolling as possible. In fact,…
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A few months ago I sent out an article that posed the theory that you should try to make your job irrelevant--the thought being that you don't want to tie…
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